We will get back in touch with you within 24 hours, M-F.Have a simple question? We may have already answered it.Check our FAQ below or head to our Knowledge Base
Our customer success team will get back to you within 12 hours, M-F.
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Cancel anytime — either from your account page or by contacting us, and we’ll still be friends.
Oh yeah! Anytime you like — you got it. You can do this from your account page.
The easiest thing to do is take your average video size × your number of videos × number of plays. Make sure it is in GB and BAM! That is your bandwidth. We know this is kind of ghetto, so until our team builds our bandwidth calculator, feel free to start a chat with us :) However, you should be happily surprised that you use a lot less bandwidth with Vidalytics, because we use true adaptive bitrate streaming. Other platforms claim they use adaptive bitrate streaming, but really only do on a small portion of their video streaming. Which is dumb. We’re not dumb. We use it 100% of the time. This optimizes the size of your videos for each user, so they get the perfect size based on their internet connection speed. This means your videos are always super fast and play seamlessly for your users with nearly no buffering ever. And you’ll save big on your bandwidth bill.
You can store as many videos as you want if you're on a paid plan. They will cost a small charge of 25¢ per video. This is all automatic. Just add ‘em and we’ll handle it.Our Free plan comes with space for 3 videos. If you need more space, you can upgrade anytime ;)
YES! Other analytic tools, like Google Analytics, are super confusing and overly-complex, because they were built by a commitee of technical people who tried to solve everyone’s wants, dreams and desires. Vidalytics® is built for one person — the marketer.Whether you’re doing branding, lead gen, straight sale, product explainer videos, training videos or even product content — we built Vidalytics for you. Because, when you’re a marketer, you care about very specific metrics. Not a billion, not even a 100. We put the dozen plus metrics that you need to make decisions about your marketing videos right at your fingertips. And our UI is super sexy, incredibly intuitive and easy to use. Plus, we hold regular training webinars on using our software, so you get the most out of it and the latest tactics in video conversions.
Yep! You can change anything on the player — the colors of the foreground or background, remove or show any of the buttons. You can even enable auto-play, or disable pausing and seeking on your videos. It is totally awesome, you should try it.
Yes! Vidalytics’ player is a lean HTML5 responsive player ready for any sized screen.
Yes! Vidalytics transcodes your videos into several different sizes and formats so they can play on any device anywhere in the world.
Oh yeah! This is where we chop up your video into hundreds of little pieces and feed a few chunks to your user at a time. This 1) Saves you a ton on bandwidth. And 2) allows us to switch the size and quality midstream if your user’s connection slows down. So your users almost never see a buffering video of yours. Because when videos buffer, we all suffer.
Because we care deeply about uptime. Nothing is more annoying than having traffic to your videos that don’t play. This is a common occurrence on even large video networks, but we’re dedicated to you — the marketer. We have 3 CDNs which are constantly being optimized for speed. We will always serve your video from the fastest one, even if it is a matter of milliseconds. Why? Because speed matters for conversions. Period.
If you’re running a lot of volume (1 TB+), especially with a nasty competitor of ours, then we can definitely hook you up. Contact us here and we’ll customize the perfect plan for you.