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FAQs

What is your cancelation policy?

Cancel anytime — either from your account page or by contacting us, and we’ll still be friends.

Can I downgrade or upgrade plans?

Oh yeah! Anytime you like — you got it. You can do this from your account page.

How do I know how much bandwidth I’ll use?

The easiest thing to do is take your average video size × your number of videos × number of plays. Make sure it is in GB and BAM! That is your bandwidth. We know this is kind of ghetto, so until our team builds our bandwidth calculator, feel free to start a chat with us :) However, you should be happily surprised that you use a lot less bandwidth with Vidalytics, because we use true adaptive bitrate streaming. Other platforms claim they use adaptive bitrate streaming, but really only do on a small portion of their video streaming. Which is dumb. We’re not dumb. We use it 100% of the time. This optimizes the size of your videos for each user, so they get the perfect size based on their internet connection speed. This means your videos are always super fast and play seamlessly for your users with nearly no buffering ever. And you’ll save big on your bandwidth bill.

Can I store extra videos?

You can store as many videos as you want if you're on a paid plan. They will cost a small charge of 25¢ per video. This is all automatic. Just add ‘em and we’ll handle it.Our Free plan comes with space for 3 videos. If you need more space, you can upgrade anytime ;)

Is it easy to use your analytics?

YES! Other analytic tools, like Google Analytics, are super confusing and overly-complex, because they were built by a commitee of technical people who tried to solve everyone’s wants, dreams and desires. Vidalytics® is built for one person — the marketer.

Whether you’re doing branding, lead gen, straight sale, product explainer videos, training videos or even product content — we built Vidalytics for you. Because, when you’re a marketer, you care about very specific metrics. Not a billion, not even a 100. We put the dozen plus metrics that you need to make decisions about your marketing videos right at your fingertips. And our UI is super sexy, incredibly intuitive and easy to use. Plus, we hold regular training webinars on using our software, so you get the most out of it and the latest tactics in video conversions.

Can I customize the way the Vidalytics player looks and feels?

Yep! You can change anything on the player — the colors of the foreground or background, remove or show any of the buttons. You can even enable auto-play, or disable pausing and seeking on your videos. It is totally awesome, you should try it.

Is your player responsive?

Yes! Vidalytics’ player is a lean HTML5 responsive player ready for any sized screen.

Will your videos play on any of my users’ devices?

Yes! Vidalytics transcodes your videos into several different sizes and formats so they can play on any device anywhere in the world.

Do you use Adaptive Bitrate Streaming?

Oh yeah! This is where we chop up your video into hundreds of little pieces and feed a few chunks to your user at a time. This 1) Saves you a ton on bandwidth. And 2) allows us to switch the size and quality midstream if your user’s connection slows down. So your users almost never see a buffering video of yours. Because when videos buffer, we all suffer.

How do I know my videos will always be up?

Because we care deeply about uptime. Nothing is more annoying than having traffic to your videos that don’t play. This is a common occurrence on even large video networks, but we’re dedicated to you — the marketer. We have 3 CDNs which are constantly being optimized for speed. We will always serve your video from the fastest one, even if it is a matter of milliseconds. Why? Because speed matters for conversions. Period.

Can I get cheaper bandwidth rates?

If you’re running a lot of volume (1 TB+), especially with a nasty competitor of ours, then we can definitely hook you up. Contact us here and we’ll customize the perfect plan for you.

Can I use third party solutions which extend SharePoint functionality?

Yes, but only for on premise installations. These could be solutions to customize SharePoint forms, extend SharePoint Designer Workflows among other things.

Once Lanteria is installed, could everyone use it right away?

Lanteria does require some configuration once installed to populate organizational structure, job roles and employee information. Implementation can take as little as 60 days for our Core HR module; a longer timeline is needed for any additional modules.

Do I need a server(s) to install Lanteria?

At least one SharePoint server and one SQL server are required for on premise installation. Lanteria also offers hosting services to reduce IT infrastructure costs.

Can I use Office 365 with Lanteria HR?

Yes! Office 365 is one of Lanteria's major integrations. Read more about it here.

Does Lanteria HR have Single Sign On capability?

Lanteria’s HR solution is represented as an application in Azure that is displayed to end-users under My Apps in Office365. End users who are already logged into their company's O365 account can access our product without having to enter any additional credentials.

If we need specific features on top of core functionality, can it be developed on request?

Yes, you can always request custom development. We would need to gather requirements and then provide you a level of effort estimate for approval.

Can I apply corporate branding to Lanteria HR?

Rebranding is easy. You can use your own logo, color scheme, email signatures, and templates.