Customer Success Manager

About the Job

Do you enjoy being a part of an entrepreneurial team, all working together running at full speed to ignite a disruption in the tech industry? Are you also interested in leading and growing our Customer Success department, and working with our users to ensure exemplary support and service?

We’re Vidalytics.com. A video marketing platform that helps entrepreneurs scale their businesses in the face of bigger, better-funded competitors. We do this with the advanced tools in our video marketing & hosting platform. We’re 6 years old 🎂 and growing 50-100% per year. And you’re going to be a part of the team that will add a few zeros to that growth rate. 

What you’ll be doing

  • Ensure the Customer Success department is following best practices, and nothing is falling through the cracks
  • Coordinate inbound sales leads with Head of Sales (attend and present on demos, coordinate contracts and pricing negotiations for enterprise users)
  • Meet with enterprise users to explain new features
  • Outreach to users that go over plans to find solutions for them
  • Proactively ensure users are getting the most out of our product
  • Update internal documentation 
  • Run L10 Meetings for the Customer Success team
  • Own and maintain our HubSpot CRM

Your experience

Requirements 😃

  • 2+ years of experience in Customer Success, ideally for a SaaS or technical product 
  • Excellent communication skills, written and verbal, you’ll be communicating with our users constantly
  • Excellent problem-solving and decision-making skills
  • Autonomy - we won’t hold your hand, but deadlines must be met. This is especially important since we’re a remote team. 
  • Impeccable attention to detail
  • Empathetic approach to helping our users succeed 
  • Experience working user CRMs, preferably HubSpot

Nice-to-have 😃

  • Experienced with Intercom, ClickUp and Jira
  • Basic understanding of HTML / CSS / Javascript concepts (we're a SaaS after all!)
  • Ability to work with landing page builders such as ClickFunnels or Convertri for support purposes

What this will look like

Our Leadership Team 😉

You'll work directly under our Head of Product, Erika, who resides in Warsaw, Poland. She is an eclectic professional, with a varied skill set and a passion for organization, product and design. She oversees the Agile process in our company and is directly involved in the prioritization of tasks and features, alongside our Product Managers, CEO and Head of Engineering. 

Patrick, our CEO, is a veteran online marketer and serial entrepreneur. He lives in Austin, Texas, USA. He’s bootstrapped several startups to successful businesses both online and offline. He leads the operations, and sales / marketing for the company. 

Money money money 🤑

Other Job Openings

Marketing

Director of Marketing

This is a number two role in the marketing department at Vidalytics.com - a mid 7 figure bootstrap SaaS. You’ll work hand in hand w/ our CEO, who doubles as the CMO & face of the brand, as well as our other marketing team.

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